Terms & Conditions

1. About FixMe

FixMe is an online marketplace that connects people who need repairs with local repair professionals ("Fixers"). We provide the platform, but we are not a repair company ourselves.

All repairs are performed by independent Fixers. FixMe acts as an intermediary and payment processor, but we are not responsible for the quality or outcome of any repair work.

2. Account Registration

To use FixMe, you must create an account. By registering, you agree to:

• Be at least 18 years old
• Provide accurate and complete information
• Keep your account credentials secure
• Have only one account per person
• Not share your account with others or let anyone else use it

We reserve the right to suspend or delete accounts that violate these terms or engage in fraudulent activity.

3. For Customers

As a customer posting repair requests, you agree to:

• Provide accurate descriptions and photos of items needing repair
• Only post items that you own or have permission to repair
• Pay for accepted offers according to the agreed price and terms
• Be available and responsive to communicate with your chosen Fixer
• Confirm completion of work within 48 hours, or open a dispute if needed
• Not post illegal, stolen, or prohibited items

Posting repair requests is free. You only pay when you accept an offer from a Fixer.

4. For Fixers

As a Fixer offering repair services, you agree to:

• Have a valid KVK (Chamber of Commerce) registration number
• Be legally authorized to operate a business in the Netherlands
• Provide honest and realistic estimates for repair work
• Complete repairs to a professional standard and within the agreed timeframe
• Communicate clearly with customers throughout the repair process
• Comply with all applicable laws, regulations, and safety standards

You are an independent contractor, not an employee of FixMe. You are responsible for your own taxes, insurance, and business operations.

5. Payments & Fees

Commission: FixMe charges Fixers a 15% commission on each completed job. This fee is automatically deducted from the payout.

Escrow System: When a customer accepts an offer, payment is held in escrow by FixMe. The money is released to the Fixer only after the customer confirms the repair is complete.

Automatic Release: If the customer does not confirm or dispute within 48 hours of the Fixer marking the job as complete, payment is automatically released to the Fixer.

Refunds: Refunds are only issued through the dispute process. If a dispute is resolved in favor of the customer, the refund is processed within 5-7 business days.

6. Reviews & Ratings

After a job is completed, both customers and Fixers can leave reviews. You agree to:

• Write honest and truthful reviews based on your experience
• Not post fake reviews or ask others to write reviews for you
• Not use reviews to harass, threaten, or defame anyone
• Not include personal information (phone numbers, addresses) in reviews

We reserve the right to remove reviews that violate these rules or contain abusive, offensive, or inappropriate content.

7. Disputes

If you're unhappy with a repair, you have 48 hours after the Fixer marks the job as complete to open a dispute.

Our admin team will review evidence from both sides (photos, messages, repair details) and make a final decision. Decisions are binding and cannot be appealed unless new evidence is provided.

Possible outcomes: full refund to customer, partial refund, or no refund if the repair was done correctly.

8. Prohibited Content

You may not use FixMe to:

• Post or repair illegal items (stolen goods, weapons, drugs, etc.)
• Spam, scam, or attempt to defraud other users
• Harass, threaten, or abuse other users
• Bypass the platform to avoid paying fees
• Scrape data, use bots, or automated systems without permission
• Impersonate others or create fake accounts

Violations may result in immediate account suspension and, if necessary, reporting to law enforcement.

9. Liability

FixMe is a marketplace platform. We are not responsible for:

• The quality, safety, or legality of repairs performed
• The accuracy of repair requests or offers
• Disputes between customers and Fixers
• Loss, damage, or injury resulting from repairs or interactions
• Actions, conduct, or content of users on the platform

Limitation of Liability: To the maximum extent permitted by law, FixMe's liability is limited to the amount of fees paid for the specific transaction in question. We are not liable for indirect, incidental, or consequential damages.

Users interact at their own risk. We recommend checking Fixer profiles, ratings, and reviews before accepting offers.

10. Privacy

Your use of FixMe is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

11. Changes to Terms

We may update these Terms & Conditions from time to time. We'll notify you of significant changes via email or a notice on the platform. Continued use of FixMe after changes means you accept the updated terms.

12. Contact

If you have questions about these terms, please contact us at:

Email: info@fixme.nl

Address: FixMe B.V., Amsterdam, Netherlands